Legal

Refunds & Cancellation

Last updated: August 2026

fedo subscriptions are sold and billed by our payment provider, Paddle.com, who act as the Merchant of Record for every purchase. Paddle handles billing, sales tax/VAT, and payment support on our behalf.

Cancelling your subscription

Cancel anytime from your account's billing portal ("Manage billing" in Account settings). Cancellation takes effect at the end of your current billing period — you keep access until then, and you won't be charged again.

Downgrades & plan changes

Upgrading a plan applies immediately; you're billed a prorated amount for the rest of the current period. Downgrading applies at your next renewal, so you're never charged twice for the same period.

Refunds

Because Paddle is the Merchant of Record, refunds are ultimately issued by Paddle. If you believe you were charged in error, or want to request a refund, email us at legal@getfedo.com within 14 days of the charge and we'll review it with Paddle on your behalf. Approved refunds are returned to your original payment method.

Early access pricing

During early access, your subscription rate is locked at the price you signed up at and won't increase on renewal, even as list prices go up for new customers.

Changes

We may update this policy. Material changes will be reflected in the updated date above.

Contact

Questions? Email legal@getfedo.com.